Shipping & Returns
We are required to automatically charge and withhold the applicable GST for orders to be delivered to addresses within New Zealand. Each customer shall be solely responsible for all sales taxes, or other taxes, on orders shipped to any other state or country.
Permission to Return and to Receive Credit
We hope you are very happy with your purchase. We will accept return of merchandise ONLY IF IN SALEABLE CONDITION and notification is within 20 days of purchase. We will Issue Credit to your account or Credit Card. For unwanted merchandise the cost of return shipping shall be the responsibility of the customer. A 25% handling fee applies on all returns. Special orders, end of lines, indent orders and sale items are not returnable.
Damaged or Incorrect Merchandise
We will, upon your request, replace any merchandise that is received in damaged condition or as a result of a picking error. No material will be accepted or replacements issued without prior approval to return such merchandise. Filing of claims will be our responsibility.